Frequently asked questions

Do rented bikes come with insurance?

No, our rented bikes are not insured. We strongly recommend that you obtain your own travel insurance prior to your arrival, which should also cover the unlikely event of bike theft. While bike theft is generally not a major issue in Slovenia, it is worth noting that Ljubljana has a reputation for experiencing such incidents.

What if there's minor damage to the bikes?

We cover normal wear and tear up to a cost of 10 €.

Can we bring our own pedals?

Absolutely! You're welcome to bring your own pedals, but don't forget to bring a pedal wrench for attaching and detaching them. We do have some pedals available, but if you plan on using your own cycling shoes, it's advisable to bring the matching pedals as well.

Do I need to leave a cash deposit?

Yes, but only if you pick up the bike at one location and return it at another.

Can I choose the delivery point and time?

Certainly, you have the flexibility to select both the delivery point and time according to your convenience.

What if my bike breaks down?

We have a network of partner repair shops throughout Slovenia where you can seek assistance. We provide service vouchers that cover costs if the issue is due to a fault on our part. Otherwise, you'll be responsible for the repair expenses. If you're near the Bled or Ljubljana region, give us a call, and we'll arrange for a replacement bike to be brought to you.

Do you have a bike shop in case I forget something?

Yes, we do have a bike shop with a limited selection. Additionally, there's a larger specialized shop in Radovljica, approximately 8 km away from Bled, where you can find a wider range of cycling equipment. There are sports shops in Bled.


Helia turistična agencija

Trubarjeva cesta 8 4260 Bled Slovenia
Tel.: +386 4 57 65 600
Cell Phone (also Whatsup, Viber and texting accepted): +386 31 544 544


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