General terms and conditions

Stand 1.1.2021

Conclusion of the Travel Agreement

By registering or booking, the customer undertakes to enter into a travel agreement with Helia Travel Agency Ltd (hereinafter referred to as Helia Travel Agency). Registration shall take place in writing on the form designated for this purpose. A telephonic, oral or other form of registration with us or one of our partner agencies shall be equally binding. Registration shall be carried out by the registering party for all co-named participants. The registering party firmly agrees to these conditions of travel, including on behalf of and for the co-named participants. The agreement shall come into being upon acceptance by Helia Travel Agency or its partner agencies upon sending the booking confirmation. Subsidiary agreements and amendments to the concluded travel agreement shall require our written confirmation.


Each tour price is per person, generally based on double bedroom occupancy. In some locations participants may occupy larger rooms/suites/apartments for more than two persons. Participants signing up individually, if they wish so, will be assigned roommates of the same sex. In most tours there is a limited number of single-occupancy rooms available, for those paying the extra supplement. Singles supplement will only be charged for those requiring single-occupancy rooms. Daily breakfast will be provided at the hotels. Dinner will be provided at the standard restaurant, beverages will be provided by the clients.


Prices are presented in Euros (€). Prices are guaranteed independently of exchange rates variations. Our prices include only what is listed in programmes and do not include airfares or other transportation costs to and from Slovenia.

Reservations and Deposit

Filling in and sending the online booking form or providing the relevant data via electronic message, fax or telephone to Helia Travel Agency is a conclusion of a binging travel arrangement. Within 8 days a deposit of 30% of final amount must be paid. Payment can be made: by credit card (Mastercard / Eurocard, Visa or American Express) or bank draft.  We accept major credit cards over the phone, fax or email.

Final Payment

Final payment is due 14 days before the rental service begins. We prefer to be paid by credit card or bank payment order to Helia Travel Agency. If we do not receive final payment in the designated period, we assume your rental service is cancelled.

Cancellation and Refund Policy

If you cancel your booking up to 10 days before the bike rent begins you will be refunded the paid deposit (or total price paid) less a cancellation fee of 15 €. Refunds on total price paid will be of 30% for cancellations received within 9 to 6 days before bike rent begins. There will not be refunds for cancellations received within 5 days of bike rent start. Cancellations must be made in writing; the date received in Helia Travel Agency office applies for refund policies.


Helia Travel Agency reserves the right to refuse participation prior to or during a trip to any individual whose behaviour and/or attitude interfere with general enjoyment and well-being of other tour members and if anyone, participant or Helia Travel Agency staff, is endangered by this individual. In case any of the above mentioned happens Helia Travel Agency will not be liable to refund or pay any compensations as such. In no case Helia Travel Agency is not liable to refund for unused services.

Rights of a Travel agent

Helia Travel Agency reserves the right to change itineraries or tour arrangements if necessary or by what is known as "force majeure". In the case of a tour cancellation by Helia Travel Agency, registered participants will be refunded in total amounts paid to Helia Travel Agency which is not liable for any payments or compensations due to additional expenses such as non-refundable advance purchase airline tickets.

Bicycles and Equipment

Our bicycles are of quality up to international standards, produced by renowned makers, Hybrid bikes of 21-speed. Hybrid bikes have a rear rack, side pannier and lock. On a Helia Travel Agency tour a participant is liable for using the bike, damage other than the normal wear & tear, and in case of theft. Additional extra insurance may be arranged, covering theft and mayor breakdown.
For comfort and safety regulations you must wear a helmet, up to international standards of safety, at all times when riding a bike. Helia Travel Agency has no responsibility for clients' own bikes.


Helia Travel Agency is fully insured according to the law for its activity, third part liability, work accidents for staff, and car passengers on our vehicles. We recommend all participants to ensure your Travel Insurance has adequate coverage for cancellation and recund, luggage, medical expenses and repatriation, death and permanent disability.

Image Use

Helia Travel Agency reserves the right to use without charges any photographs or images of any kind from participants for bona fide promoting and marketing purposes.


This terms and conditions may only be waived by a manager of Helia Travel Agency in writing. When you sign the Registration Form you agree to accept all this conditions, and when we accept your reservation we agree to carry out our obligations to you as defined in this document and other information provided to you.

Unforeseeable circumstances and responsibility

You must accept, for participation in a Helia Travel Agency tour, that it is necessary the normal flexibility of an adventure outdoor activity and acknowledge that delays and alterations and their results are possible. Neither Helia Travel Agency nor any person assisting is responsible for any loss, injury, damage, accident, delay or irregularities sustained by the clients including those occurred outside the tour programs. The company does not accept responsibility for losses or expenses due to delay or changes in other services, accident, sickness, weather, strikes, war and other causes of unforeseen circumstances.

Internet service and use of web site

Use of this website, booking request and the contract between participant and Helia Travel Agency is subject to the law of Slovenia, and you irrevocably submit to the exclusive jurisdiction of the courts of Slovenia. If you are not located in Slovenia, we will not be liable for any breach of any foreign legislation, code or directive as a result of you using the services offered by us, or purchasing any of the Travel-related products or services of third party suppliers made available through this website.


Helia turistična agencija

Trubarjeva cesta 8 4260 Bled Slovenia
Tel.: +386 4 57 65 600
Cell Phone (also Whatsup, Viber and texting accepted): +386 31 544 544


e-mail to:

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