Helia 2021 Travel With Confidence Policy


 

Early 2021 booking offer!
While we can all only dream about travel and your next tour away from all the worries, we remain optimistic. To keep up with this positive spirit, Helia is now offering 10% discount and refundable deposit until March 31, 2021, for all bookings in 2021.
This special offer is valid until March 31, 2021.

Postpone or change for free up to 28 days before travel
If you book one of our bikes you can postpone or change change your arrival date for free up to 28 days before travel! If you no longer want to go ahead with your tour for any given reason, up to 28 days before travel, you have three options:
- Postpone departure date of your rental with no amendment fees. *
- Change to any other of our bikes with no amendment fees. **
- Cancel your holiday. ***
If you wish to make amendments to your holiday that includes our bike rental  within 28 days of departure date, our standard full booking Terms and conditions will apply. Please contact to us as soon as possible to discuss your options.

If restrictions apply at the time of travel
For rentals in our program, if there are any travel restrictions imposed by your or any of your destinations' governments which prevent you from traveling, including quarantine during your holiday, there are two options:
- Postpone your booking with no amendment fees.
- Cancel your holiday and receive a full refund, right up to your travel date.
If we judge that your holiday and rental service will not be able to go ahead due to any government restrictions on any of affected sides, we will contact you to check your options well at latest two weeks before your arrival.
For more information on what happens if your holiday is affected by coronavirus, read our COVID-19 FAQs upcoming, or an advice is always just a call away on +386 31 544 544

Terms and conditions apply
- * If the new rental booking costs more or less, the difference will be added or deducted to or from your final invoice.
- **  When the new date costs more (change of price due to seasonal supplement), the difference will be added to your final balance. If the new date costs less, you will only pay the lesser amount.
- *** Our normal cancellation charges would apply.

This Helia Travel Booking Policy applies to all new bookings confirmed from 9th October 2020 to 31 March 2021 and should be read in conjunction with our full booking conditions.